Privacy and Cookies Policy


Neurovoice (‘we’, ‘us’ ‘our’) is committed to protecting your Personal Data. This Privacy Notice applies to your use of the website: and sets out how we collect, use and protect your personal data. If you do not agree with the data practices described in this Privacy Notice, please do not use the Site.

This notice (“Notice”) has been developed to inform our users about the privacy and security of personal data and to meet our obligations under the Data Protection Acts and the General Data Protection Regulation (the “Data Protection Law”). Under Data Protection Law, personal data is information that identifies you as an individual or is capable of doing so (“Personal Data”).

We comply with Data Protection Law and this Notice applies to the personal data collected, processed and stored by us through your use of the Site.

For the purposes of Data Protection Law, we are the data controller of your Personal Data. You will find our contact details in the “Contact us” section below.


An HTTP cookie is a small piece of data stored on the user's computer by the web browser while browsing a website.

We use cookies in order so the site functions correctly and provide the best experience possible.
We use cookies on this site for the following reasons:
  1. Authentication of sessions once signed in
  2. Reference transient user data between requests
  3. Track unique visits
  4. As transient keys to prevent as Cross Site Request Forgery, and other malicious acts
  5. To save agreement of our cookie policy, such as when not signed in
We do not store personal data in cookies, and these are merely references to data stored on the server, or non personal references.
We do not use third party cookies or track visitors across the internet.

How we gather data and Personal Data

We gather data from your use of the Site. We are not able to identify you from this data.

Technical details in connection with visits to the Site are logged by us and our internet service provider for our statistical purposes.

We gather Personal Data when you have logged in with a social media account, when you open an account or when you have provided us with Personal Data; for example, by contacting us via email, private message or through the Site.

What kinds of Personal Data do we collect?

We receive and store information you enter on the Site or give us in any other way, including when registering or accepting an invitation for an account, as well as provided in your discussions, comments, posts, private messages to other account holders and requests.

If, during your use of the Site, you log in with your social media account we will collect your social media account details as well as the name and e-mail address associated to that social media account (if available).

If, during your use of the Site, you post data, we will keep a record of your post history, including edits and deletions.

If you register with we collect the information you supply on registration as well as any other information you provide to us by email or private message. We collect information which you post on and information relating to your use of generally. This includes, for example, private messages, login and logout times, polls you've voted on, threads to which you have subscribed and posts you've liked.

We send email notifications which can be configured at /profile/preferences

Information you post

Any personal information which you volunteer in your public profile or post on the forums or sites will be available worldwide to anyone with access to the website.

For full details on Personal Data and posts, please refer to individual sites’ Terms of Use.

Legal basis for processing

Given the varied functionality of The Site we rely on the following legal bases under Data Protection Law in processing your Personal Data:
Legal Basis Example
Performance of a contract We will process your Personal Data to the extent required to deliver the service requested.
Compliance with legal obligations We may need to disclose Personal Data to comply with a request from law enforcement, or other government agencies or court order.
Legitimate interestss We may need to disclose Personal Data in the event of a complaint or legal action arising from any comment or content posted by that user. We may process Personal Data to personalise content.

How we may use your Personal Data

Except as disclosed in this Privacy Notice, we will not disclose Personal Data that we collect to any parties other than those with whom we partner or are affiliated with, without your consent. Except as disclosed below, we will not sell, share, trade, rent, or give away your Personal Data.

We may use your Personal Data to process any requests made by you for example, to create a user account, or make a complaint about a comment/post, respond to your inquiry, and communicate with you when necessary to provide assistance and/or follow-up information related to the Site. We may also use information you provide to communicate with you about your interest in the Site, to help us improve, operate and enhance your experience on the Site, notify you about important functionality changes to the Site, new services, content, and other aspects of your experience on and in connection with the Site, for other administrative purposes, to prevent or detect abuses of our terms of use, for identifying, modifying or deleting nuisance or defamatory material posted by users, and to enable third-parties to carry out technical or other functions on our behalf as well as any other purpose that we may disclose to you at the point at which we request your Personal Data.

Do we disclose Personal Data to anyone else?

We disclose customer information to third parties only when it is necessary as part of Site practices or when there is a legal or statutory obligation to do so. Whenever we disclose customer information to third parties, we will only disclose that amount of information necessary to meet such Site need or legal requirement. Third parties that receive customer information from us must satisfy us as to the measures taken to protect the personal data such parties receive, in accordance with Data Protection Law and as stated in this Privacy Notice. Appropriate measures will be taken to ensure that all such disclosures or transfers of customer information to third parties will be completed in a secure manner and pursuant to contractual safeguards.

We may employ other companies and individuals to perform functions on our behalf, including processing credit card payments, and providing analytics assistance. From time to time, we may also share Personal Data or non-personally identifiable information with third-parties that we have engaged to perform certain services in connection with the operation of certain aspects of the Site, including to customise, deliver, measure, analyse, improve and support our services, content, advertising and layout, your interaction with those aspects, and to deliver more relevant messages and advertisements to you. These third-party service providers are authorised to use Personal Data only if needed to perform their functions on our behalf and are required to maintain the security of your personal information.

Third Parties we work with

The following is the list of companies we work with and may process data on our behalf. We include links to their privacy policy (available at the time of writing) for convenience:

Vanilla Forums (Anonymised Analytics)
Facebook, Twitter and Google (Social Media Authentication)
Digital Ocean(Cloud computing)

We may also change our ownership or corporate or charity organisation while providing the Site. As a result, we may transfer your information to another company that is affiliated with us, with which we have merged, or which has acquired all or some of our assets. We will advise you if such a change of ownership or change of corporate structure takes place and we will update this Privacy Notice accordingly.

We may provide information, when obliged to do so under Data Protection Law and in response to properly made requests, for example, for the purpose of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In the case of any such disclosure, we will do so only in accordance with Data Protection Law.

We may also provide information when required to do so by law, for example under a court order, and may transfer data to legal counsel where same is necessary for the defence of legal claims.

We may also disclose Personal Data in connection with any complaint regarding your use of the Site. For example, in the event of a complaint or legal action arising from a comment or content posted.

How long do we keep Personal Data?

The period for which we retain information varies according to the use of that information. In some cases, there are legal requirements to keep data for a minimum period of time. Unless specific legal requirements dictate otherwise, we will retain information no longer than is necessary for the purposes for which the data was collected and processed (as described above).

User profiles may include personal data, for example when linked to a social media account. This information will be held for as long as you hold a user profile.

Personal data collected from posting will be kept for the lifetime of the discussion commented on.

Following termination of the Terms of Use of the Site, your Personal Data shall continue to be retained for a period of up to seven years from the date of termination in accordance with Irish statutory limitation periods.

How do we protect data about you when or if it is transferred out of Europe?

The Site is published in the UK an Ireland and is governed by Data Protection Law and UK and Irish Law.

We do not transfer any Personal Data outside of the EEA.

How you can exercise your rights in respect of Personal Data we hold about you

We shall vindicate all your rights under Data Protection Law. These rights are as follows:
  • your right to withdraw your consent to the processing of Personal Data at any time
  • your right to request from us access to personal data and to have any incorrect personal data rectified
  • your right to the restriction of processing concerning you or to object to processing
  • your right to have your personal data transferred to another service provider
  • your right to have personal data erased (where appropriate)
  • information on the existence of automated decision-making, if any, as well as meaningful information about the logic involved, its significance and its envisaged consequences
Vindication of your rights shall not affect any rights which we may have under Data Protection Law.

Exercising your rights, managing information and opting out

You may update or change information related to your account by updating the social media account linked to your profile, or by sending us an e-mail at You may request that your information be removed from the Site by e-mailing us at the address provided above.

At any time you can close your user account. Closing your account means we will delete your password, remove any email subscriptions or notifications you may receive, delete all personal data we hold about you and turn off and delete your Private Messages. This process does not remove any posts you have made on the site.

You can update or correct your Personal Data, remove it from our system or exercise any of your rights by making a request to us at the contact information provided below. If for some reason access is denied, we will provide an explanation of why access has been denied.

How does the Site protect personal information about you?

We employ reasonable appropriate administrative, technical, personnel, procedural and physical measures to safeguard Personal Data against loss, theft and unauthorised access, uses or modifications. Security and testing are performed on systems containing personal data to verify control effectiveness. Security of these systems is monitored continuously.

While we try our best to safeguard your information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer.

How can you make a complaint about the Use of Personal Data?

Complaints on the use, retention and disposal of personal data can be submitted via email to

As a user of the Site you also have the right to lodge a complaint with the Data Protection Commission.


This policy will be reviewed and updated from time to time to consider changes in the law and the experience of the policy in practice. Any and all changes will be advised to customers and, if necessary, we will obtain your consent prior to applying any changes to any Personal Data collected from you prior to the date the change becomes effective. Your continued use of the Site after such changes will be subject to the then-current policy. We encourage you to periodically review this Privacy Notice to stay informed about how we collect, use, and disclose personal information.